Return Policy

You may return most unused items purchased at El Esqueleto within 14 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 10 percent. No returns will be accepted after 14 days. We will credit you in the same manner as your original payment within 30 days of receiving the returned item. For questions regarding our return policy or to request a return please contact us at returns@elesqueleto.net.

We reimburse shipping charges for customers who would like to pick up their purchase. We have an office located in Downtown Santa Ana, California. Shipping will be reimbursed upon pick up of your purchase. you can always contact us if you have any questions. customerservice@elesqueleto.net